Cimex Inc. Pvt. Ltd., the authorized distributor of BYD Auto Industry Co. Ltd. in Nepal, is proud to announce the implementation of a comprehensive Extended Warranty Policy on all BYD Electric Vehicles (EVs) sale in Nepal, setting a new industry benchmark in EV after-sales support.
In line with our unwavering commitment to customer satisfaction and confidence in BYD’s advanced electric vehicle technology, the new warranty coverage includes:
• Battery Warranty
Extended from 8 years / 160,000 km to 10 years / 200,000 km – the longest coverage in the EV industry.
• Motor Warranty
Extended from 8 years / 150,000 km to 10 years / 200,000 km, ensuring prolonged peace of mind for our valued customers.
• Whole Vehicle Warranty
Coverage for components such as lights, tire pressure monitoring modules, suspension, and ball joints has been enhanced from 4 years / 100,000 km to 5 years / 125,000 km.
• General Vehicle Parts Warranty
Warranty on all other vehicle parts—excluding consumables and parts listed in the exclusions such as various kinds of oil, charging equipment, gifts, and refrigerants—has been upgraded from 6 years / 150,000 km to an impressive 7.5 years / 187,500 km.
This extended warranty policy reflects our strong belief in the durability, performance, and reliability of BYD electric vehicles. It is designed to offer customers an unparalleled sense of trust and long-term assurance, making EV ownership a stress-free experience.
Speaking on the update, Mr. Sahil Shrestha, CEO at Cimex Inc., stated:
“Our extended warranty reflects our unwavering confidence in BYD’s advanced EV technology and our commitment to delivering exceptional service to our customers. At a time when the shift towards electric mobility is accelerating, we believe this initiative will play a pivotal role in building long-term trust and loyalty among our customers.”
Cimex remains dedicated to leading the way in electric mobility by combining cutting-edge vehicles with industry-best aftersales support. With over 13 state-of-the-art service centers across Nepal, and a growing sales & charging network, BYD customers can enjoy comprehensive support wherever their journey takes them.
For detailed information regarding the revised warranty policy, customers are encouraged to contact their nearest BYD showroom or authorized service center.
